Job: Internet Automotive Sales

• Ensures a high quality effective, and professional experience is provided to every customer following VICTORY sales process.


• Maintains high ethical standards in daily activities.


• Develops and achieves challenging individual goals and expectations.


• Replaces traditional sales language and processes with approved VICTORY terminology and buying experience.


• Establishes knowledge base of accessory packages available to VICTORY customers.


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  Establishes knowledge base regarding all products, services, customer demographics or profiles, and competitive automotive makes and models.

• Builds productive working relationships and consults with others as necessary.


• Has an approachable style; fosters open communication through active listening.


• Takes initiative to help others as needed.


• Actively listens to concerns of customers as well as coworkers and takes prompt action to respond to their needs.


• Speaks clearly, concisely, and effectively; produces accurate and clearly written documentation of services.


• Persuades others to accept a point of view or obtain commitment.


• Follows up with customer to ensure that their needs have been met.


• Promotes cooperation and teamwork through actions.


• Handling Pressure


• Effectively handles changes in the sales department.


• Maintains composure in dealing with customers.


• Implements and adapts to changes quickly and efficiently.


• Maintains courteous and professional relationships in all situations with VICTORY customers and employees.

Responsible for other duties as assigned and/or required by business need.

• Coordinates with service department, body shop, and others to ensure that customer requests are met.


• Identifies and supports opportunities for methods/process improvement in the sales department.


• Recommends improvements for the sales department.


• Understanding and Using Business Knowledge


• Applies retailing techniques and sales processes.


• Establishes knowledge base of auto industry competition.


• Maintains working knowledge of General Motors, finance, lease, and insurance programs.


• Participates in departmental and VICTORY-wide meetings.

• Uses computer to look up and monitor requests.


• Follows sales processes to ensure standards are met.


• Maintains a clean, professional environment.


• References manuals and other documents for information.

• High School degree or equivalent required


• Some college preferred


• Valid driver's license

• One year in a retail environment preferred