ABM Industries Inc

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Operations Manager

at ABM Industries Inc

Posted: 9/2/2019
Job Reference #: 56683
Keywords: operations

Job Description

Position Summary
Responsible for planning, organizing and directing activities of associates in Environmental Service department to ensure safe, smooth and efficient operations and providing the best patient experience possible


  • Plans and administers activities of the Environmental Services associates to ensure continuous operation and timely delivery of services.  Establishes priorities, assigns work, and monitors performance, quality and timeliness.  Assigns and reassigns work based on workload and daily priorities.


  • Gives direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction.
  • Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations.
  • Functions as a resource to staff and hospital team members.


  • Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and interdepartmentally.
  • Demonstrates effective oral communication skills in the following:  active listening, assertiveness, providing feedback/coaching, team building, and conflict management.
  • Demonstrates effective written communication skills in written reports.
  • Attends administrative meetings and participates in assignments as requested.

Fiscal Accountability

  • Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines.
  • Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time.
  • Plans and implements staff scheduling, position controls, and attendance control procedures.
  • Assures all supplies/equipment are purchased through approved vendors.

Data Utilization

  • Assesses and utilizes appropriate data in order to improve operations.
  • Views everything with a process improvement mindset.
  • Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner.

Service Excellence

  • Supports the implementation and administration of HSS Patient Experience Program.
  • Promotes a customer service mindset at all times to both internal and external customers.
  • Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
  • Supports TQM/Customer Services Initiatives.
  • Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s).
  • Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery. 

Human Resources

  • Develops/coaches associates to ensure fullest potential is reached.
  • Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments.
  • Ensures work assignments and schedules meet department and facility needs to maintain quality standards.
  • Ensures department Training Programs at all sites are being conducted within appropriate timeframes.
  • Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
  • Maintains current knowledge of grievance and disciplinary procedures.  Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process.


  • Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures.
  • Ensures department compliance with all regulations and policies.
  • May participate in hospital and/or ABM safety committees.


  • Other duties as assigned







  • Bachelor’s Degree.  In lieu of Bachelor’s Degree, High School Diploma/GED with 5+ years of relevant management experience is acceptable.



  • Bachelor’s Degree

Job Knowledge/Experience:



  • Minimum of three years of proven work experience in a leadership role within the Healthcare field is   required.



  • Work experience in a leadership role within an acute care setting.
  • Work experience in a large academic medical center.
  • Experience directing/managing a unionized workforce is strongly preferred.