MainStreet Family Urgent Care

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Pelham- Medical Assistant - Full Time

at MainStreet Family Urgent Care

Posted: 9/2/2020
Job Status: Full Time
Job Reference #: 1079
Keywords: office

Job Description

Title:Pelham- Medical Assistant - Full Time
Department:Client Services


KidsStreet Urgent Care / MainStreet Family Urgent Care is currently seeking medical assistants for our new pediatric urgent care clinic in Pelham, Alabama. BOOM!

Our medical assistants p
rovide compassionate and excellent patient care by performing courteous, efficient, and accurate service. Assist in the delivery of primary health care, practice administration, and patient care management. Perform a variety of other duties related to patients intake, assessment, treatment, reevaluation, and discharge. Interact with contact persons from clients as well as staff from other departments.


  1. Knowledge of basic medical terminology and medical practice to assist in giving patient care.

  1. Excellent customer service skills and interpersonal skills to effectively and courteously deal with telephone calls, patients and families, clients, coworkers, clinical staff and physicians.

  1. Drive, enthusiasm and a commitment to learning and growing within the role.

  1. Organizational and analytical skills necessary to maintain efficient workflow.

  1. Knowledge of organizational policies, regulations, and procedures to administer patient care.

  1. Ability to pay close attention to detail in all facets of the position.

  1. Ability to adjust responsibilities to accommodate a fast-paced work environment while maintaining excellent customer service and staff interactions.

  1. Ability to react calmly and effectively in high pressure situations.

  1. Reliable and accountable for personal actions, positive action upon feedback from others.

  1. Ability to maintain confidentiality of sensitive information.


Clinic staff will be split into two teams: Team A and Team B. Each team will work on a rotating schedule that includes every other weekend. Below is a sample schedule over a two week pay-period:

Team A:
Week 1: Monday- On, Tuesday- On, Wednesday- Off, Thursday- Off, Friday- On, Saturday- On, Sunday- On
Week 2: Monday- Off, Tuesday- Off, Wednesday- On, Thursday- On, Friday- Off, Saturday- Off, Sunday- Off

Team B:
Week 1: Monday- Off, Tuesday- Off, Wednesday- On, Thursday- On, Friday- Off, Saturday- Off, Sunday- Off
Week 2: Monday- On, Tuesday- On, Wednesday- Off, Thursday- Off, Friday- On, Saturday- On, Sunday- On

The clinic is open:
12pm (Noon) to 10pm Monday- Friday
11am to 9pm Saturday and Sunday


  • Minimum High school diploma or equivalent

  • Ability to communicate in English both verbally and written

  • Previous experience in an emergency department, urgent care, or other medical office preferred

  • Registered or certified medical assistants preferred


  • Hourly wage between $10-$13 with bonus program(s)

  • Exceptional health, dental, and vision benefits

  • Supplemental insurance

  • 401K options

DUTIES AND RESPONSIBILITIES (include but are not limited to):

  1. Patient Care

  • Prepare examination and treatment rooms with necessary instruments.

  • Take patient histories and vital signs.

  • Prepare patient for examination and treatment.

  • Dispense medication as directed.

  • Instruct and educate patients about discharge instructions if applicable.

  • Handle telephone calls from clients, patients, prospective patients, physicians, pharmacies, as well as other staff.

  • Provide solutions to patient concerns within the scope of position.

  1. Clerical

  • Patient intake including scheduling, registration, insurance verification, and collections

  • Provide accurate and timely documentation to staff, insurance carriers and companies.

  • Correspondence by phone, in person, or in writing with regard to patient care, i.e. insurance carriers, physicians, non-clinic physicians.

  • Maintain patient records for clinical use, medical records use, billing use, physicians’ review, etc.

  • Assist with scheduling of test and treatments.

  • Screen phone calls for referral to physician.

  • Complete opening and closing procedures.

  1. Other Duties

  • Maintain disposable and non-disposable supplies, i.e. wound care supplies, laundry, etc.

  • Attend required meetings, re-certifications, and participate in committees as requested.

  • Help produce and maintain patient education instruction hand-outs.

  • Maintain clean, professional working/treatment area.

  1. Accept and assume responsibility for special projects as they arise

  1. All other duties as assigned